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Information on Orders and Deliveries


DELIVERY (Postage)

Plants will usually be despatched within two weeks from receipt of your order and payment according to plant availability, but in extremes of hot (or cold) temperatures, plants will be held here in the nursery until the weather improves. We will acknowledge your order by e-mail or letter normally within 48 hours of receipt. If there are any problems we will contact you to let you know. All orders are executed once a week on a Tuesday. You will be emailed as soon as they have left Stephward
 
MINIMUM MAIL ORDER
 
There is a minimum order of R 250.00 plant value (excluding P&P). We will not be able to process any orders below this, however you are welcome to collect any quantity of plants from the nursery if pre-ordered by telephone, e-mail or ordered online.
 
AVAILABILITY OF PLANTS
 
Although we make every effort to have all listed plants available, and to update availability on the website it is possible that we may only have small quantities of rarer plants. It is not our policy to substitute plants unless you have expressed a preference for this. 
 
ARRIVAL
 
Our plants are in good condition when they are despatched to you - when you receive them please follow the instructions to ensure that they remain healthy and give you pleasure for many years to come:
Please check the contents of your parcel against your invoice.
 
Unpack your order straight away and plant when weather permits.

NEW Domestic Courier

We have negotiated a deal with a Courier that will delivery parcels within South Africa Door to Door. This is they way we prefer to send flasks etc that are more delicate. You will recieve a Way Bill and Traching No 

International Orders

Seeds are posted Airmail and flasks are posted Registered Airmail at your risk. We insure our packaging is the best to minimalise any damage in transort. Unfortunately we cannot post plants in soil.

Restaurant • Functions & Weddings • Licensed Tea Garden Designer Clothing Studio • Orchid & Exotic Plant Nursery Luxury Air Conditioned Accommodation

1B Meriel Road, Uvongo, KZN, South Coast, South Africa GPS S30.83476 E30.37930 / P.O.Box 816 Uvongo 4270
Phone +27 (0)39 315 5926
Mobile +27 (0)83 315 4265
Email info@stephward.co.za / stephward@telkomsa.net